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"Not Able To Fetch The Person Id" When Running Interface Costs To Projects Concurrent (Doc ID 3010484.1)

Last updated on MARCH 19, 2024

Applies to:

Oracle Teleservice - Version 12.2.12 and later
Information in this document applies to any platform.

Symptoms


When attempting to run Interface Costs to Projects concurrent program for a service request that has a task on which a debrief labor with 40h is reported, the following error occurs:

Not able to fetch the Person Id

The issue can be reproduced at will with the following steps:
1. Log in with a Service responsibility.
2. Create a service request.
3. Create a task for that service request.
4. Create a debrief labor line with 40h reported for that task.
5. Run the Interface Costs to Projects concurrent program.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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