javax.mail.MessagingException: 550 5.7.1 Client does not have permissions to send as this sender (Doc ID 3010571.1)

Last updated on MARCH 14, 2024

Applies to:

Symptoms

On : 12.2.8 version, Workflow Mailer
we are facing intermittent issue where emails are not delivered and when checked the wf logs we found below

[Feb 21, 2024 8:22:11 AM PST]:1708532531580:-1:-1:xxxxxxxxxxxxxx##:##.##.#.##:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:##:##.##.#.##:80791:1708290127300:7:EXCEPTION:[SVC-GSM-WFMLRSVC-166390-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.send(Message)]:Exception occurred while sending message -> com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 Client does not have permissions to send as this sender
[Feb 21, 2024 8:22:11 AM PST]:1708532531580:-1:-1:xxxxxxxxxxxxxx##:##.##.#.##:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:##:##.##.#.##:80791:1708290127300:7:STATEMENT:[SVC-GSM-WFMLRSVC-166390-10006 : oracle.apps.fnd.wf.mailer.MailerConnErrorConsts.checkConnectionError(String, Logger)]:The exception message is ->com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 Client does not have permissions to send as this sender
[Feb 21, 2024 8:22:11 AM PST]:1708532531580:-1:-1:xxxxxxxxxxxxxx##:##.##.#.##:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:##:##.##.#.##:80791:1708290127300:7:EXCEPTION:[SVC-GSM-WFMLRSVC-166390-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.send(Message)]:Problem encountered when sending to {[[EBSOTCSVC <xxxxxxxxxx@xxxxxx.com>]]} -> com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 Client does not have permissions to send as this sender



ERROR
-----------------------
com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 Client does not have permissions to send as this sender

Cause

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