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PAYUSSOE: Payment Details from Statement of Earnings (SOE) Displays Data from Previous Employee's SOE (Doc ID 3011227.1)

Last updated on MARCH 26, 2024

Applies to:

Oracle HRMS (US) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

There is sometimes incorrect data in the Statement of Earnings (SOE) when clicking in the “Check Number” field to view the Payment Details form. This happens when payment details from an employee with multiple payment methods has been viewed and then another SOE is opened and viewed without closing the first SOE form. In that case, the payment details show 2 records instead of one, and the second record is related to the prior employee that had 2 payment methods.

The issue can be reproduced at will with the following steps:

From US HRMS Manager responsibility (or equivalent):

1. Find SOE for employee #1 that is paid via two payment methods and click in the Check Number field. The Payment Details form opens with the employee's payment details.

   Navigate: FastPath>Statement of Earnings.

2. Close Payment Details form.

3. On the open SOE form, click on the Find (Flashlight) icon from Toolbar and search for employee #2.  The SOE opens.

4. Click on 'Check Number' field and 2 payment detail records are displayed.  The second record is the same as the second record for EE #1.  This should not be displayed for this employee.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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