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R12: IBY: Custom Check Copy Program not Triggerring Automatically after the Record Print Status Step (Doc ID 3011276.1)

Last updated on MARCH 20, 2024

Applies to:

Oracle Payments - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

When a Payment Process Request is submitted with a Payment Profile of type Printed, and once the build and format payment step is complete the Payment Process Request will be waiting for Record Print Status stage to be complete , For old  Payment Profile one the record print status confirmation is done a custom program to print check copies are submitted, but for newly created Payment profiles the custom program is not being submitted

Steps to Reproduce:

Create Payment Process Profile

1) Navigate to Payables Manager --> Set up --> Payments --> Payment Administrator

2) Click on Start Action against the Payment Process Profile

3) Set up a new payment process profile and provide all mandatory fields

4) Review any Additional DFF information and save the record

Submit and Confirm Payment Process Requests

1) Navigate to Payables Manager -> Payments --> Payments Manager

2) Go to Payment Process Request tab and click on Submit a single request

3) Enter the mandatory fields to submit a Payment Process Request and then click on Submit

4) The payment process request will launch the Build and Format Payment instructions program

5) Now click on Take action against the Payment instruction and Click on Record Print Status

6) Once the Record Print Status program is complete see if the Custom Check copy print program is launched

 

Due to this issue the Custom Check Print Copy program is not launching automatically for the newly created Payment Process Profiles

 

Cause

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In this Document
Symptoms
Cause
Solution


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