R12: AP: Invoices and Credit Memos are Stuck with Approval Status Required in Invoice Workbench but Initiate Approval is Greyed Out/Not Enabled (Doc ID 3011814.1)

Last updated on APRIL 03, 2025

Applies to:

Symptoms

Payables Invoices and Credit Memo are struck as approval status "Required" in Invoice Workbench.

User is unable to Initiate Approval as the option is not enabled. Initiate Approval checkbox is greyed out on Invoice Workbench.

Payables Options Require Validation before approval and Require Accounting before approval are both UNCHECKED. So invoice/credit memo should go for approval on creation.

When user runs the Invoice Approval Workflow concurrent program, these invoices/credit memos do not get picked up by the program. The approval status remains as Required.

STEPS TO REPLICATE ISSUE
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1. Payables Responsibility > Invoices > Create Invoices/Credit Memo
2. Actions > Validate
3. Actions > Initiate approval button is greyed out
4. Navigate to Other > Requests > Run
5. Run the Invoice Approval Workflow, still invoice status does not change.

Cause

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