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Error: "Unable to Update the Service Order Status. A Reason is Required for the Transition." (Doc ID 3012039.1)

Last updated on MARCH 21, 2024

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

Receiving an error message when trying to update the service order status.

Depot Repair Responsibility > Service Order > Change status from "Open" to "Closed"

Error: "Unable to update the service order status. A reason is required for the transition."

How can this be resolved?
 

Solution

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Goal
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