Service: Orders created from Service Charges Always Have 'Freeze Price' In Sales Order (Doc ID 301584.1)

Last updated on SEPTEMBER 11, 2014

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Oracle Order Management - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 31-Dec-2013***

Symptoms

Issue:

Find that creating charges lines always have 'Freeze Price' in Sales Order.

Steps to reproduce:

Create Sales Order from Service Request form, Charges tab. Looking at the Sales Order in Order Management, status Entered, in Pricing tab.

All Sales Order lines coming from Charges are created with the Calculate Price value: 'Freeze Price'.

However, the setup for Calculate Price flag in Order Management is set with value: 'Calculate Price'.

Also the profile option OM: Charges for Backorders has been tested with values: No (when 'Freeze Price' is expected) and Yes (when 'Partial Price' would be expected), but the Charges lines always have Freeze Price.

When Sales Order lines do not originate from Charges, the Calculate Price value is 'Calculate Price' as expected with the OM setup.

Cause

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