Company Logo Not Appearing In The Purchase Order PO PDF Document
(Doc ID 3015949.1)
Last updated on APRIL 10, 2024
Applies to:
Oracle Purchasing - Version 12.2 and laterInformation in this document applies to any platform.
Symptoms
Using PO Output for communication program, when attempting to display the logo in the PO PDF output - Company Logo is not appearing.
The issue can be reproduced at will with the following steps:
1. Login to the E-Business Suite and choose the Purchasing Responsibility.
2. Submit the PO Output for communication utilizing the custom template which has the company logo reference.
3. Note that the company logo is not present in the pdf output created.
XDO Debug Log shows following
[XXXXXX_ZZZZZZZ][][STATEMENT] Rendering page [1]
[XXXXXX_ZZZZZZZ][oracle.apps.xdo.common.font.FontFactory$FontDef][STATEMENT] Type1 font created: Helvetica
[XXXXXX_ZZZZZZZ][oracle.apps.xdo.common.font.FontFactory$FontDef][STATEMENT] TrueType font created: /oracle/UAT/fs2/EBSapps/comn/util/jdk64/jre/lib/fonts/ALBANWTJ.ttf(0)
[XXXXXX_ZZZZZZZ][oracle.apps.xdo.common.font.FontFactory$FontDef][STATEMENT] Type1 font created: Times-Roman
[XXXXXX_ZZZZZZZ][][STATEMENT] ImageReader:GIF
[XXXXXX_ZZZZZZZ][oracle.apps.xdo.common.image.GIFImageDecoder][STATEMENT] W:147,H:101,GCT:true,RES:8,SORT:false,GCTSize:256,BColor:0,PxlAR:0
[XXXXXX_ZZZZZZZ][][EXCEPTION] java.io.IOException: Unsupported application extension: XMP Data
at oracle.apps.xdo.common.image.GIFImageDecoder$ApplicationExt.readRest(Unknown Source)
at oracle.apps.xdo.common.image.GIFImageDecoder.decode(Unknown Source)
at oracle.apps.xdo.common.image.ImageDecoder.decodeHeader(Unknown Source)
at oracle.apps.xdo.common.image.ImageReader.analyze(Unknown Source)
at oracle.apps.xdo.common.image.ImageReader.load(Unknown Source)
at oracle.apps.xdo.generator.pdf.PDFGenerator.createPDFImageReference(Unknown Source)
at oracle.apps.xdo.generator.pdf.PDFGenerator.createPDFImageReference(Unknown Source)
.............................................................
.............................................................
.............................................................
[XXXXXX_ZZZZZZZ][][ERROR] Failed to load the image: <>
[XXXXXX_ZZZZZZZ][][STATEMENT] Phase2 time used: 450ms
[XXXXXX_ZZZZZZZ][][STATEMENT] Continue rendering page [1]
[XXXXXX_ZZZZZZZ][][STATEMENT] Rendering page [1]
[XXXXXX_ZZZZZZZ][oracle.apps.xdo.common.font.FontFactory$FontDef][STATEMENT] Type1 font created: Helvetica
[XXXXXX_ZZZZZZZ][oracle.apps.xdo.common.font.FontFactory$FontDef][STATEMENT] TrueType font created: /oracle/UAT/fs2/EBSapps/comn/util/jdk64/jre/lib/fonts/ALBANWTJ.ttf(0)
[XXXXXX_ZZZZZZZ][oracle.apps.xdo.common.font.FontFactory$FontDef][STATEMENT] Type1 font created: Times-Roman
[XXXXXX_ZZZZZZZ][][STATEMENT] ImageReader:GIF
[XXXXXX_ZZZZZZZ][oracle.apps.xdo.common.image.GIFImageDecoder][STATEMENT] W:147,H:101,GCT:true,RES:8,SORT:false,GCTSize:256,BColor:0,PxlAR:0
[XXXXXX_ZZZZZZZ][][EXCEPTION] java.io.IOException: Unsupported application extension: XMP Data
at oracle.apps.xdo.common.image.GIFImageDecoder$ApplicationExt.readRest(Unknown Source)
at oracle.apps.xdo.common.image.GIFImageDecoder.decode(Unknown Source)
at oracle.apps.xdo.common.image.ImageDecoder.decodeHeader(Unknown Source)
at oracle.apps.xdo.common.image.ImageReader.analyze(Unknown Source)
at oracle.apps.xdo.common.image.ImageReader.load(Unknown Source)
at oracle.apps.xdo.generator.pdf.PDFGenerator.createPDFImageReference(Unknown Source)
at oracle.apps.xdo.generator.pdf.PDFGenerator.createPDFImageReference(Unknown Source)
.............................................................
.............................................................
.............................................................
[XXXXXX_ZZZZZZZ][][ERROR] Failed to load the image: <
[XXXXXX_ZZZZZZZ][][STATEMENT] Phase2 time used: 450ms
[XXXXXX_ZZZZZZZ][][STATEMENT] Continue rendering page [1]
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |