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Resolved On Date Disapears When Changing The Status Of The Service Request (Doc ID 3016694.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Teleservice - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

In Service Request form, after the request status is changed and saved, the Resolved On field is emptied.

The issue can be reproduced at will with the following steps:

1. Log in with Service responsibility.
2. Create a service request.
3. Change the service request status.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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