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Deport Repair: Unable To Receive The Serial Number From Loaner Product (Doc ID 3016967.1)

Last updated on APRIL 22, 2024

Applies to:

Oracle Depot Repair - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

Find that the source serial number and instance are empty for the RMA logistics line of a service order with Loaner repair type.

The issue can be reproduced at will with the following steps:
1. Log in with Depot Repair Manager responsibility.
2. Create service order with Loaner repair type.
3. Ship the loaner item to customer.
4. Check the source serial number of the RMA line.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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