Order Not Eligible For Booking Error: "Order is not eligible for booking. Check workflow status for this order. Workflow Error ORA-20001"

(Doc ID 301805.1)

Last updated on MAY 05, 2017

Applies to:

Oracle Quoting - Version 11.5.8 to 11.5.10.2 [Release 11.5.8 to 11.5.10]
Information in this document applies to any platform.

Symptoms

Unable to book orders in Order Management, error in the Process Message screen.

Error

Order is not eligible for booking. Check workflow status for this order

Workflow errors is:
(seen from Omse11i.sql)

20001: OE_Order_WF.Book_Order(OEOH, 1053, 118774, RUN)
Wf_Engine_Util.Function_Call(OE_BOOK_WF.BOOK_ORDER, OEOH, 1053, 118774, RUN)


Error in debug file: (seen from OMDEBUG.sql)

ORA-25207: enqueue failed, queue ASO.ASO_OF_Q is disabled from enqueueing in Package
ASO_ORDER_FEEDBACK_UPDATE_PVT Procedure UPDATE_NOTICE

Cause

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