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Create SR/RO From OM RMA Lines Concurrent Request Does Not Create SR (Doc ID 3019464.1)

Last updated on MAY 01, 2024

Applies to:

Oracle Depot Repair - Version 12.0 and later
Information in this document applies to any platform.


"Create SR/RO from OM RMA Lines" Concurrent Request fails to create Service Requests but doesn't report an error

1.Create Sales Order with return and ship lines
2.Receive the items on the return line (5 serial numbers) and remove holds from the sales order and return line.
3.Run the concurrent request Create SR/RO from OM RMA Lines"
4.No Service requests are created and Concurrent Request log does not record any error




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