AGIS: When Attempting to Approve or Update an Inbound Transaction for One Specific Intercompany Recipient Organization, The Update Button Is Disabled and Batch Remained in "Received" Status (Doc ID 3019670.1)

Last updated on MAY 10, 2024

Applies to:

Symptoms

AGIS (Advanced Global Intercompany System) transactions remained in Received status and not able to approve or update for one specific Intercompany recipient organization, even having  'Access to Transactions' and 'Send Approval Notification' already checked and "Enable" option as "Yes".
This Intercompany recipient organization worked fine before and no changes have been done for the related Intercompany recipient organization or to the rules between the initiator and recipient organizations.

From AGIS FND log observed the below error:

And from AGIS Analyzer output for the related AGIS Batch number : FUN Workflow Details > WFSTAT - Batch Items >  WFSTAT - Item Atribute Values, having the below AME_ERROR:

The issue can be reproduced at will with the following steps:
1. Using Intercompany Super User responsibility, navigate to Transaction > Inbound.
2. Enter Batch number and Search.
3. For the transaction displayed in the list, notice that Approve or Update icon are disabled.

Changes

Cause

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