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Payroll Process Hangs and Does Not Complete (Doc ID 3019680.1)

Last updated on MAY 02, 2024

Applies to:

Oracle Payroll - Version 12.1.3 and later
Information in this document applies to any platform.


The concurrent process to run payroll hangs or gets stuck during processing and never completes.  This can be seen when viewing concurrent process status.

The issue is intermittent and it is unknown what causes the process to hang.

The issue can be reproduced with the following steps from HRMS Manager responsibility or equivalent:
1.  Submit concurrent process for Payroll run

     Navigate: Processes and Reports > Submit Processes and Reports > Single Request

2.  Check progress and see the process is not completing.

     Navigate from toolbar: View > Requests




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