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Create Service Requests HTML Page Extensible Attributes LOV Are Not Sorted Alphabetically (Doc ID 3021358.1)

Last updated on MAY 07, 2024

Applies to:

Oracle Customer Support - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

When creating a service request in the Customer Support HTML Create Service Request page, the extended attributes LOV is not sorted Alphabetically by Description.
This causes difficulty when trying  to find the correct value when there are a large number of choices in the LOV.

(R)Customer Support
(N)Agent Dashboard > Create Service Request > Select LOV for any Exensible Attribute
LOV is not sorted Alphabetically 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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