G-Invoicing: Servicing 7600EZ Reversals Is Not Calling Custom Refund API PA_CLIENT_EXTN_IGT_CUST.CUSTOM_REFUND_ACTIVITY (Doc ID 3022543.1)

Last updated on MAY 31, 2024

Applies to:

Symptoms

Non EZ Refunds call custom refund API PA_CLIENT_EXTN_IGT_CUST.CUSTOM_REFUND_ACTIVITY for Agencies to process refunds according to their logic.
7600EZ should do the same. However, 7600EZ Refunds are automatically being processed as Payables Payment Requests.

Steps to Reproduce:

1. Create 7600EZ Performance and Pull Settlement
2. From Enterprise Command Center (ECC), reverse the 7600EZ Performance from [1]
3. Submit Reversal to G-Invoicing and Pull Settlement
4. Receipt associated with 7600EZ Performance in [1] is adjusted using Receivables Refund process and
   Payables Payment Request is created in Payables without calling the extension PA_CLIENT_EXTN_IGT_CUST.CUSTOM_REFUND_ACTIVITY.

Cause

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