Extended Warranties Are Not Created After The Service Contracts Order Processing Program Is Executed
(Doc ID 3023636.1)
Last updated on MAY 21, 2024
Applies to:
Oracle Service Contracts - Version 12.2.11 and laterInformation in this document applies to any platform.
Symptoms
When attempting to run the Service contracts Order Processing Program, the contracts are not
created and the program logs show following errors:
Oracle Error Code is --6502
Oracle Error Message is -ORA-06502: PL/SQL: numeric or value error: character to number conversion error
Oracle Error Code is --6511
Oracle Error Message is -ORA-06511: PL/SQL: cursor already open
The issue can be reproduced at will with the following steps:
1. Order Management (R)
2. Create the Sales Order and process the same
3. Book the Order and run the Workflow Background Process
4. Run the Service Contracts Order Processing Program
5. Program logs show errors and contract is not created
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |