Scheduled End Date Is Deleted When Manually Assigning a Field Service Task
(Doc ID 3024314.1)
Last updated on MAY 24, 2024
Applies to:
Oracle Field Service - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
Find that the scheduled end date is deleted when trying to manually assign a field service task.
The issue can be reproduced at will with the following steps:
1. Log in with Field Service Manager responsibility.
2. Create a service request and a field service task.
3. Assign the task manually to an engineer.
4. Enter the scheduled start and end dates.
5. Save.
The scheduled end date is deleted and the task changes are not saved.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |