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Excess Credit is Being Created When a Partially Billed Contract is Terminated After The Start Date (Doc ID 3025536.1)

Last updated on MAY 28, 2024

Applies to:

Oracle Service Contracts - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

Upon termination, a contract that is partially billed created a Credit Memo for the entire contract amount. The partially billed contract should not be generating full credit.

STEPS
1. Navigate to Service Contracts Manager responsibility.
2. Search for a contract and Terminate it.
3. This created a credit for the entire contract amount when the contract was terminated.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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