Error "API Programming Error (JTF_IH_PUB.Open_Interaction): The value \"\" for parameter fnd_api.compatible_api_call is invalid." Calling Customer Interaction Management REST Webservice (Doc ID 3025618.1)

Last updated on MAY 29, 2024

Applies to:

Symptoms

Getting following Error Calling Customer Interaction Management REST web service


ERROR
-----------------------


{
  "OutputParameters": {
  "@xmlns": "http://xmlns.oracle.com/apps/jth/rest/jtf_ih_pub/open_interaction/",
  "@xmlns:xsi": "http://www.XXX.org/2001/XMLSchema-instance",
  "X_RETURN_STATUS": "U",
  "X_MSG_COUNT": "6",
  "X_MSG_DATA": "API Programming Error (JTF_IH_PUB.Open_Interaction): The value \"\" for parameter fnd_api.compatible_api_call is invalid.",
  "X_INTERACTION_ID": null
  }
}


The issue can be reproduced at will with the following steps:
1. All Service Operations (GET and POST) including Open Interaction for Customer Interaction Management/JTF_IH_PUB deployed using Service Alias jtf_ih_pub
2. All Service Operations (GET and POST) granted to user XXXX
3. Request submitted from Postman:

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.