After Adding Ship To or Bill To Addresses, an Additional Warranty Contract is Being Created
(Doc ID 3026993.1)
Last updated on JUNE 06, 2024
Applies to:
Oracle Installed Base - Version 12.2 and laterInformation in this document applies to any platform.
Symptoms
When a user adds Bill To and/or Ship To information to an Item Instance, a new Warranty Contract is being created for the Item Instance. Adding information to an Item Instance should not initiate creation of a new Warranty.
STEPS
1. Create an Item Instance that includes a Warranty on it's BOM.
2. Verify a single Warranty contract was created.
3. Add the Bill To and Ship To information on the "Location Tab".
4. Find an additional Warranty was created.
Changes
This issue started after applying patch 35784258:R12.CSI.C "OKC_CONTRACTS_REQUIRED_VALUE (COL_NAME=BILL TO ID IS NOT VALID) ERR IN DEBRIF".
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |