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Cannot Save Debit Memo Reversal (Doc ID 302748.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Receivables - Version 11.5.8 to 11.5.10.3 [Release 11.5.8 to 11.5.10]
Information in this document applies to any platform.

Symptoms

A Debit Memo Reversal is trying to be created via the Receipts Workbench (ARXRWMAI). The user hits the Reverse button and then check the Debit Memo Reversal check box. They enter all related data and then save the Receipt by pressing the Save button. However when they close the window, the form give the following message:

"Do you want to save the changes you have made?"

The uses presses the Yes button, however the form continues to give the message above and thus cannot close the window. The only way to close the window is to press the "No" button. But this does not allow the Receipt Reversal to be created.


Changes

 

Cause

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