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Unable For Customer to Log In to Oracle Business Network (OBN) (Doc ID 3028344.1)

Last updated on JUNE 12, 2024

Applies to:

Oracle Business Network - Version 12.1.2 and later
Information in this document applies to any platform.

Goal

Trying to setup an Oracle customer in OBN (Oracle Business Network).  The Initial Account Activated email was sent as shown below but the customer cannot login using email:

From: Oracle BN Operations <OBN operations emails>
Sent: <date and time stamp>
To: <email address here>
Subject: Oracle Business Network: Account Activated
 
Your registration has been approved, and an Oracle Business Network account for <customer name> has been created. Please login and complete your company profile setup at https://businessnetwork.oracle.com.
 
A separate email will be sent to you with the credentials to login to OBN.
 
For more information on getting started, please review the documentation in the Resources page of the Oracle Business Network.
 
Thank you
Oracle Business Network Operations and Support


In trying to reset password or login to the account the customer's email does not come up as a registered user, why can the customer not login?
 

Solution

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In this Document
Goal
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