Workflow Notifications are getting stuck and Inbound Processing is not working Message "Connection to the INBOX has been lost" is noticed in the Workflow Mailer Log.
(Doc ID 3029646.1)
Last updated on JUNE 27, 2024
Applies to:
Oracle Workflow - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
Workflow Mailer is configured with Office365. Mailer is up and running.
Workflow Notifications are not getting processed and are getting stuck in the INBOX.
Bouncing the mailer helps resolve the issue.
Steps to reproduce
1. Send out test mails or workflow approvals from respective modules.
2. Approve/Reject the notifications, the responses get stuck in the INBOX and the inbound processing stops working.
3. Bouncing the Workflow Mailer helps processing the responses.
4. Workflow Mailer logs captured during the time when the responses are stuck show the below messages
Successful Scenario
IMAPResponseHandler.open()]:Connecting to store.
IMAPUtils.connectToStore(store, timeout, server, oAuthToken, logger)]:Begin
IMAPUtils.connectToStore(store, timeout, server, oAuthToken, logger)]:End
.IMAPInboundProcessor$ConnectionMonitor.opened(ConnectionEvent)]:Store connection has been opened
.IMAPInboundProcessor$ConnectionMonitor.opened(ConnectionEvent)]:INBOX connection has been opened
IMAPInboundProcessor.read()]:Reading message
Incase of failure
IMAPUtils.connectToStore(store, timeout, server, oAuthToken, logger)]:Begin
IMAPUtils.connectToStore(store, timeout, server, oAuthToken, logger)]:End
IMAPResponseHandler.open()]:Connected to store at attempt # OAUTH 3
IMAPInboundProcessor.read()]:Reading message
IMAPResponseHandler.readNewMessages()]:Reading new messages
.IMAPResponseHandler.readNewMessages()]:Connection to the INBOX has been lost
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |