After Upgrading to 12.2.13 Cannot Change Customer Name / Customer Name Is Greyed Out in Receipt Workbench
(Doc ID 3033609.1)
Last updated on NOVEMBER 14, 2024
Applies to:
Oracle Receivables - Version 12.2.13 and later
Information in this document applies to any platform.
Symptoms
After receipt was accounted in version 12.2.13, client cannot change the field Customer Name in the workbench because it is greyed out.
The issue can be reproduced at will with the following steps:
Responsibility: Receivables Manager
Navigation: Receipts> Receipts
1. Create a Receipt
2. Account the Receipt by navigating to Tolls> Create accounting
3. Try to change the Customer Name
Changes
Client has upgraded to version 12.2.13
Cause
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In this Document
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