Customer Merge Error: Fails With "ERROR: AR.AR_CMGT_ACCOUNT_MERGE.TRX_SUMMARY_ACCOUNT_MERGE Updating table AR_TRX_SUMMARY"
Last updated on JULY 12, 2017
Applies to:Oracle Receivables - Version 11.5.9 to 184.108.40.206 [Release 11.5.9 to 11.5.10]
Oracle Trading Community - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Run customer merge for some customer and it fails.
The following error appears in the log file:
MSG-00001: ARP_CMERGE_MASTER.merge_crm_products : User-Defined Exception
ARP_CMERGE_MASTER.merge_crm_products : User-Defined Exception
MSG-00100: merge_products errored out
The Customer Merge Execution Report is showing the merge status as "Failed" with the following error:
Updating table AR_TRX_SUMMARY
Customer Merge runs successfully for other customers.
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