Missing Purchase Order Approval Email : 'For Your Information: Purchase Order has been approved' (Doc ID 3039962.1)

Last updated on AUGUST 09, 2024

Applies to:

Symptoms

Missing Purchase Order Approval Emails

Users are not receiving emails from workflow mailer after a purchase order has been approved.
After a purchase order is approved, users normally receive an email with subject, "For Your Information: Purchase Order# has been approved,"
This notification is no longer being sent out after a purchase order has been approved.
 

EXPECTED BEHAVIOR
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 Would normally receive a message with subject, "For Your Information: Purchase  Order # has been approved"


The issue can be reproduced at will with the following steps:

1. Navigate to Purchasing Responsibility and Create a Purchase Order->PO
2. Approve The PO through workflow
3. No email notification is generated stating that the PO is approved.

 

Changes

 After applying Patches.

Cause

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