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Error When Synchronizing Oracle Field Service for EBS App: 'DB Setup Failed with Error' (Doc ID 3041192.1)

Last updated on AUGUST 15, 2024

Applies to:

Oracle Mobile Field Service - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

When attempting to synchronize the Oracle Field Service for EBS (the new Mobile Field Service) app, the following error occurs:

DB Setup Failed with error: Attempt to invoke virtual method 'byte[]java.lang.String.getBytes()' on a null objet reference:@3
/data/user/0/com.oracle.ebsapps.csm/MFS_PAGE_FILES.db:@createSetupUpgFiles

The issue can be reproduced at will with the following steps:
1. Download the Oracle Field Service for EBS app from the store.
2. Install the app.
3. Synchronize the device.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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