Order Modification Is Failing for SFO Order: 'The specified order amount for the seller-facilitated order exceeds the total Remaining Amount in GTC xxx-xx. Enter an amount less than or equal to the remaining amount and retry.' (Doc ID 3041262.1)

Last updated on AUGUST 20, 2024

Applies to:

Symptoms

G-Invoicing Order Modification is failing for SFO order with error

Steos to reproduce

Use G-Invoicing responsibility

1. Created GT&C (General Terms and Conditions)

2. Created 3 orders against on the GT&C

3. Order#1: - Approved both sides

4. Order#2:   Rejected from requesting side

5. Order#3:   Rejected from Servicing side

6. Modify SFO (Seller Facilitated Orders) and try to submit the agreement for approval - receive error

Example:

Order # xxx-xx – Attempting to submit the final order for the final amount of $51,900.00, but receive the above error. The final order IS for the remaining amount of the GTC

Order #1 $27,300.00 – Completed previously
Order #2 $10,400.00 – Completed previously
Order #3 $51,900.00 – needs to be processed
= $89,600.00 (total amount of GTC)

Changes

Cause

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