Contracts Are Terminated when Repair Orders with Serial Number Are Created (Doc ID 3041496.1)

Last updated on AUGUST 19, 2024

Applies to:

Symptoms

Contracts should not be terminated for the Serial Numbers for Repair Orders

The issue can be reproduced at will with the following steps:
1. Create IB trackable, serialized at Sales order issue, Lot controlled item
2. Create BOM for the item, attach warranty
3. Create Misc Receipt Transaction for quantity 30 with 3 different Lots (Lot1, Lot2, Lot3) each 10 quantities
4. Create Sales order (SO#1) for quantity 10
5. Complete Sales order Pick and Issue transactions, for Lot1 -3qty, Lot2- 3qty, Lot3-4 qty Provide serial Numbers at SO issue
6. Create RMA Order and receive 3 serials into inventory for Lot1 -1qty, Lot2- 1qty, Lot3-1 qty
7. Complete Receiving transactions
8. Create another sales order/add another line in SO#1 for qty = 3
9. Enter installation details for both source and non-source at non-source select Lot number, serial number, instance details for 3 lots (each 1 quantity, which are received in above step)
10. Create Relationships and save
11. Complete Sales order Pick and Issue transactions, for Lot1 -1qty, Lot2- 1qty, Lot3-1 qty provide serial Numbers at SO issue received above
12. Run Interface Install Base lines program
13. Shipment transaction is interfaced to IB successfully
14. Contracts are getting terminated

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.