Mobile Field Service Debrief ERROR: Serial Number Not Found.
(Doc ID 3042065.1)
Last updated on AUGUST 22, 2024
Applies to:
Oracle Mobile Field Service - Version 12.2.10 and laterInformation in this document applies to any platform.
Symptoms
When debriefing an item in a service request on the Mobile Field Service application, users are unable to select a serial number that currently exists in the customer's installed base.
After entering the serial number the following error is displayed:
ERROR: Serial number not found.
Steps
----------
Open the Mobile Field Service application on the mobile device.
Open a Service Request.
Enter an Item Number
Enter a valid serial number installed at the customer location and search
Error is recieved: ERROR: Serial number not found.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |