Value for PQP GB PenServer Premium and Classic Plus Scheme Contributions - Earnings History Is Missing (null) in the Extract Results Detail Form for Employee(s) with Contributions Refunded after Running PenServer Interface Process (Doc ID 3043045.1)

Last updated on SEPTEMBER 06, 2024

Applies to:

Symptoms

After running the "PenServer Interface Process" concurrent program, it has been observed that the value for "PQP GB PenServer Premium and Classic Plus Scheme Contributions - Earnings History" is missing (null) in the Extract Results Detail Form for employees having a refund on their pension contributions. Expected value in this scenario is Zero (0000000.00).


The issue can be reproduced at will with the following steps:

1. Under UK HRMS Manager responsibility or equivalent.
2. Navigate to People > Enter and Maintain > Query for employee > Assignment > Opt out from the pension scheme.
3. Navigate to People > Enter and Maintain > Query for above employee > Assignment > Entries > Add pension adjustment element to refund the contributions for relevant payroll period (for example: in July 2024 period).
4. Navigate to Processes and Reports > Submit Processes and Reports > Single Request > Run "Payroll Run UK" process for relevant payroll period (for example: July 2024 period).
5. Navigate to Processes and Reports > Submit Processes and Reports > Single Request > Run " PenServer Interface Process" with Interface File=Payment History and relevant Effective Date (for example: 31 July 2024).
6. Navigate to Mass Information eXchange: MIX > System Extract > Extract Results > Query for Extract Name="PQP GB PenServer Periodic Changes Interface - Payment History" (generated for the above run).
7. Click on Detail > Observe "PQP GB PenServer Premium and Classic Plus Scheme Contributions - Earnings History" is null instead of zero (0000000.00).

Cause

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