My Oracle Support Banner

Is the "Position Control Role" approver type supported in AME for RMA approval? (Doc ID 3043354.1)

Last updated on NOVEMBER 12, 2024

Applies to:

Oracle Order Management - Version 12.2.7 and later
Information in this document applies to any platform.

Goal

The customer has a business requirement to include specific individuals from different positions to approve RMAs using AME. To meet this need, they created a control-based rule in AME, adding those five individuals to it. They then created an approver group with the approver type set as "Position Control Role" and used the rule they created.

When they submit the RMA, the notification is successfully forwarded to the designated individuals. However, when one of them approves it, the workflow encounters an error, and the approval does not proceed to the  next group.

The customer's question is whether the "Position Control Role" approver type is supported in AME for RMA approval. It is known that this approver type is not supported for purchasing (Doc ID 2344490.1).

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.