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Account Details Shows Entered Balance When Invoices and Receipts Exists in Different Currencies (Doc ID 3043852.1)

Last updated on SEPTEMBER 03, 2024

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In the Account Details form, the Total Balance under the Entered column shows a value when Invoices and Receipts exist in different currencies.

The Entered field should only show a balance in the following scenarios:

a) query criteria returns invoices and receipts with the same currency
b) query criteria returns invoices with only one currency
c) query criteria returns receipts with only one currency

Steps to Reproduce:

Responsibility: Receivables Manager
Navigation
: Account Details

  1. Query a customer that has invoices in USD, and a receipt in CAD (for example)
  2. The Total Balance will display a combined total for the invoice and receipt even though the are in different currencies.

Cause

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In this Document
Symptoms
Cause
Solution
References


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