Charges ECC - Agent Command Dashboard Tables Error - 400 Bad Request: Service Request: Invalid Number: Null (Doc ID 3044391.1)

Last updated on AUGUST 28, 2024

Applies to:

Symptoms

In the  Customer Support Specialist application, when opening the Enterprise Command Center(ECC) page "Agent Command Dashboard" all of the "My Service Request Metrics" tables display the following error:

400 Bad Request: Service Request: Invalid Number: null

{"title":"Service Request: Invalid Number: null",
"errorKey":"oracle.ecc.exeption.ECCSolrException","stackTraceStr":
"oracle.ecc.exeption.ECCSolrException: Service Request: Invalid Number: null\n\tat
oracle.ecc.index.retrieve.solr.util.QueryExecuter.query(QueryExecuter.java:151)\n\tat
oracle.ecc.index.retrieve.aggregators.impl.RollupAggregator.rollup(RollupAggregator.java:835)\n\tat
oracle.ecc.index.retrieve.aggregators.impl.RollupAggregator.aggregate(RollupAggregator.java:353)\n\t
at
oracle.ecc.index.retrieve.aggregators.impl.CompositeAggregator.aggregate(CompositeAggregator.java:199)\n\tat
oracle.ecc.index.retrieve.services.impl.IRDataServiceImpl.aggregate(IRDataServiceImpl.java:723)\n\tat
oracle.ecc.index.tools.cache.impl.CacheManager.aggregate(CacheManager.java:206)\n\tat
oracle.ecc.index.retrieve.transformers.DatasetTransformer.handle(DatasetTransformer.java:87)\n\tat
oracle.ecc.web.controller.ir.data.IRControllerService.aggregate(IRControllerService.java:941)\n\tat
oracle.ecc.web.gateway.EccGateway.request(EccGateway.java:35)\n\tat

Steps
----------
1) On an EBS environment with Enterprise Command Center(ECC) installed
2) Responsibility - Customer Support Specialist
3) Navigation - Agent Command Center
4) Page opens and all "My Service Request Metrics" display the error:

    "400 Bad Request: Service Request: Invalid Number: null"

Changes

Cause

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