When Trying to Create/Modify Address in the Customer Form the Error "Value SSS For The Flex Field Segment State Does Not Exist In The Value Set HZ_US_STATES" Occurs.
(Doc ID 3044937.1)
Last updated on SEPTEMBER 06, 2024
Applies to:
Oracle Receivables - Version 12 and laterInformation in this document applies to any platform.
Symptoms
Below error occurs when trying to create or modify address in the customer form:
The issue can be reproduced with the steps below:
Responsibility: Receivables Manager
Navigation: Customers > Create/Maintain Customers
1. Query or Create Account.
2. Create new site or go to existing site details and change values with State=SSS, Country <> United States.
3. The error is reported just after saving the changes.
NOTES:
A. The issue happens only for countries without assigned Address Style. To verify if country have Address Style or not, you can proceed as follows:
Responsibility: Receivables Manager
Navigation: Setup > System > Countries
- Query for Country for which problem occurs.
- No value reported for Address Style.
B. The issue does not happen for countries with assigned Address Style. Similar steps as mentioned in A can be used to verify this.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |