Sales Order Header Workflow Stuck In Booked Status Even Though All Associated Lines Are Closed Or Cancelled
(Doc ID 3045393.1)
Last updated on SEPTEMBER 06, 2024
Applies to:
Oracle Order Management - Version 12.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
When user cancels the ATO (Assemble to order) line, ATO config line gets deleted, and the header workflow doesn't get progressed to closure even if there are no open lines.
EXPECTED BEHAVIOR
When the user cancels the ATO model line, the ATO config line should be deleted, and the header workflow should progress to closure when there are no open lines.
STEPS
1. Create a sales order with one ATO Model
2. Book the order and progress the model to create config line
3. Wait for the header workflow to complete the WAIT activity and progress to CLOSE_WAIT_FOR_L activity
4. Cancel the ATO Model
5. Sales Header Stuck in Booked status
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |