EBS Instance | Workflow Mailer Stops Every 12 Hours (Doc ID 3046032.1)

Last updated on SEPTEMBER 06, 2024

Applies to:

Symptoms

Previously there was a daylight savings time change. Two production E-Business Suite instances have an issue with workflow mailer. Every 12 hours, the workflow mailer suddenly stops and goes to "User Deactivated" in Oracle Applications Manager (OAM).

Two different schedule events were created to stop and restart workflow mailer few years ago.

Below steps are the ones followed to see the issue:

1. Login into application.
2. Navigate to System Administrator responsibility -> Workflow -> Oracle Applications Manager -> Workflow Manger -> Click on the icon beside "Agent Listeners"
3. Status field shows Workflow Notification Mailer running but also showed 2 custom events that matched each 12 hours mailer goes automatically to "User Deactivated" until it gets started again.

Changes

Cause

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