Notification from One Person Shows the Summary of Another Person, When the Transactions are Submitted Simultaneously and When the Approver is the Same for Both the Transactions. (Doc ID 3048330.1)

Last updated on SEPTEMBER 18, 2024

Applies to:

Symptoms

PROBLEM STATEMENT

The issue can be reproduced at will with the following steps:

1. Login to "Manager Self-Service" responsibility as User1.

2. Navigate to Termination function and submit the termination for Emp1.
  PLEASE NOTE: User1 is also the first approver of this transaction.

3. Once you submit the transaction, you will get re-directed to the Confirmation page. DONOT click on Home button. Leave it as such.

4. Now, login as User2 simultaneously from a different machine.

5. Navigate to Manager Self-Service -> Worker Status Change and submit the changes for Emp2.
  PLEASE NOTE: User1 is also the first approver for this transaction too.

6. Now, from the User1 login, click on Home button now.

7. You will see two notifications: One Worker Status Change notification for Emp2 and another Termination notification for Emp1.

8. Click on the Worker Status Change notification for Emp2. You can observe that the Notification Subject is correct. But the Summary shows the details of Emp1.

9. Now, without taking any action on the Notification, directly click on the Home icon and re-open the same notification. This time you will observe that the notification shows all the details correctly.

10. This issue occurs only when the notification is opened for the first time.

Cause

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