Incorrect Value for PQP GB PenServer Notional Allowance Rate - Allowance History Is Displayed in the Extract Results Detail Form for Ex-employee(s) With Multiple Allowances after Running PenServer Interface Process (Doc ID 3048394.1)

Last updated on SEPTEMBER 21, 2024

Applies to:

Symptoms

After running the "PenServer Interface Process" concurrent program, it has been observed that the value for "PQP GB PenServer Notional Allowance Rate - Allowance History" is incorrect in the Extract Results Detail Form for ex-employees with multiple allowances attached.

The issue can be reproduced at will with the following steps:
1. Under UK HRMS Manager responsibility or equivalent.
2. Navigate to People > Enter and Maintain > Query for employee > Assignment > Entries > Ensure to datetrack accordingly (for example as of 01-July 2024) and add multiple allowance element entries:
  - <Allowance_recurring_element_1>;
  - <Allowance_recurring_element_2>;
  - <Allowance_recurring_element_3>.
3. Navigate to People > Enter and Maintain > Query for above employee > Assignment > Others > Quickpay > Run Quickpay for the relevant payroll period (for example for July 2024 payroll period).
4. Navigate to People > Enter and Maintain > Query for above employee > Others > End Employment > Terminate employee (for example as of 31-August 2024).
5. Navigate to People > Enter and Maintain > Query for above employee > Assignment > Others > Quickpay > Run Quickpay for the relevant payroll period (for example for August 2024 payroll period).
6. Navigate to Processes and Reports > Submit Processes and Reports > Single Request > Run 'PenServer Interface Process' with Interface file = 'Allowance History' with relevant Effective Date (for example as of 31-August 2024).
7. Navigate to Mass Information eXchange: MIX > System Extract > Extract Results > Query for 'PQP GB PenServer Periodic Changes Interface - Allowance History' (generated for the above run - step 6).
8. Click on Detail > Observe that all "PQP GB PenServer Notional Allowance Rate - Allowance History" fields (corresponding to the allowance elements -> 'PQP GB PenServer Allowance Code - Allowance History') are having the same value.

Cause

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