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XDOBURSTREP Error Oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequestHandler.submitRequest(Unknown Source (Doc ID 3049248.1)

Last updated on SEPTEMBER 23, 2024

Applies to:

BI Publisher (formerly XML Publisher) - Version 12c and later
Information in this document applies to any platform.

Symptoms

E-Business Suite 12.2.12 / BI Publisher 10.1.3.4.2

"XML Publisher Report Bursting Program" is failing, the following error occurs.

ERROR
-----------------------

com.sun.mail.smtp.SMTPSendFailedException: 451 5.7.3 STARTTLS is required to send mail [xxxx.xxxx.PROD.OUTLOOK.COM
...
at oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequestHandler.submitRequest(Unknown Source)
...
2024-09-20T09:43:04.826Z 08DCD8C20A64A9CD]
[092024_151304831][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequestHandler][STATEMENT] Message has not been sent for following addresses by some reason: <email_address>

QUIT
DEBUG SMTP: EOF: [EOF]
[092024_151304832][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequest][STATEMENT] submit(): Finished calling DeliveryRequestHandler.submitRequest()
[092024_151304832][oracle.apps.xdo.delivery.smtp.SMTPDeliveryRequest][STATEMENT] submit(): Process done successfully. Exiting submit()
[092024_151304832][][EXCEPTION] Failed to deliver reuestoracle.apps.xdo.delivery.smtp.SMTPDeliveryRequest@1ee1469:Message has not been sent for following addresses by some reason: <email_address>

[092024_151304832][][EXCEPTION] Error!! Could not deliver the output for Delivery channel:null . Please check the Log for error details..


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to EBS
2. Submit concurrent program that in turn calls bursting program


Changes

  EBS environment 'Lift and Shift' from on-premises to OCI

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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