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RMA Line Status Does Not Progress to Returned After Items Are Delivered (Doc ID 305070.1)

Last updated on APRIL 04, 2025

Applies to:

Oracle Inventory Management - Version 11.5.10 and later
Information in this document applies to any platform.
This problem can occur on any platform.
FORM:RCVTXERT - Enter Receiving Transactions GUI

Symptoms

After an RMA Line is Delivered, the RMA Line Status is not changing from "Awaiting Return Disposition" to "Returned".

This issue occurs when the Receive and Deliver transactions are processed separately (Receipt Routing on the Receipts form for the RMA Line=Standard or Inspection Required).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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