IEXRCALL - Advanced Collections: End-Dated Resource Appears as Active in the LOV for Work Item (Doc ID 3051043.1)

Last updated on OCTOBER 14, 2024

Applies to:

Symptoms

In Advanced Collections, after a Resource is end-dated for the Group to which it belongs, the Resource is still listed in the LOV for Assignee field for the Work Item.

The expectation is that once the Resource is end-dated for the Group or Role it does not appear anymore in the LOV.

Steps to Reproduce
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Responsibility: CRM Resource Manager
1. Maintain Resources > Groups
2. Query for the Group to which the resource is assigned
3. Set the cursor in the record for the resource in question and click on Member Details button
4. Click on the Groups Tab, end date the resource and save

Responsibility: Collections Agent
5. Navigate to the Collections form and query the data in question
6. Click on the Strategy Tab
7. Click on the Work Item to see the Details
8. In the Work Item form do a blank search in the Assignee field
9. The Resource that was end-dated in the Group above is still listed

Changes

Cause

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