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Error in OKS_OC_INT_KTO_PVT when Running Service Contracts Fulfillment Program (Doc ID 305266.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Service Contracts - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

When running the Service Contracts Subscription Fulfillment Program concurrent request an error is
generated in the log file.


The error is:
Message : Contracts will not get called as contract template id and source document type id are not provided.

Message : Encountered error condition in Package OKS_OC_INT_KTO_PVT
Procedure CREATE_O_FROM_K.

When debug is turned on (ASO: Enable ASO Debug is set to Yes) the concurrent program log file also shows the following procedure is erroring:

Entering OE_VALIDATE_Header_Scredits.Validate_HSC_TOTAL_FOR_BK
LEAVING OE_MSG_PUB.ADD.
Exiting OE_VALIDATE_Header_Scredits.Validate_HSC_TOTAL_FOR_BK
RETURN STATUS AFTER HSC:E

Changes

 

Cause

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