Unable To Rollover UBB Contracts Into Evergreen - Termination Transactions Error with Line &LINE_NUMBER - &DESCRIPTION Could Not Be Queried (Doc ID 3053143.1)

Last updated on OCTOBER 11, 2024

Applies to:

Symptoms

When attempting to rollover UBB contracts into evergreen status, after running the terminate expired contracts, the termination transaction show the following error:

ERROR
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Step: Update Contract and/or Lines
Line &LINE_NUMBER - &DESCRIPTION could not be queried.
Program Error: An unexpected error was encountered. Error code - 1 Error message - User-Defined Exception Action: Contract system administrator.

STEPS
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1. Using lease super user responsibility, author a lease contract with usage line having an end date in the past.
2. Make sure it is evergreen eligible.
3. Book the contract and bill until end of term.
4. Run terminate expired contracts process and error is seen.

Changes

Cause

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