Depot Repair Service Order Attachment Is NULL When Created From The Returns Portal (Doc ID 3054015.1)

Last updated on OCTOBER 16, 2024

Applies to:

Symptoms

In the Depot Repair Returns Portal, when URL type attachments are and the the Return, the URL is not saved and shown on Service Order.

STEPS
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1 .Depot Repair Manager > Returns Portal > Enter Returns
2.Created a return and add an attachment named "Attachment URL"
3.Continued through Enter Locations and Return and Submit
4. Drill down to the Service Order and the attachment title shows: Attachment URL (null)
6.The URL is not available in the Service Order and the URL is not saved in the FND_DOCUMENTS table.

Changes

Cause

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