ECC Framework - ojuxIconFont_SBd* Files Are Missing And Showing 'HTTP 404' / 'Not Found' Errors In The Browser Console (Doc ID 3054792.1)

Last updated on OCTOBER 28, 2024

Applies to:

Symptoms

On a Production ECC instance, some ojuxIconFont_SBd* font files are reported as missing.

When loading the Data Load Tracking screen in ECC, it takes a while to open the page and then something times out and the page appears.
Looking in the browser developer tools one can see errors in there relating to missing files on the ECC servers:


The missing files are all referenced in the ojuxIconFont.min.css file but are not present on any of the servers running ECC instances.

Under the referenced directory only these files are present

[...]/html/css/libs/ojux
-rw-r-----. 1 eccdev dba 195396 Mar 4 14:47 ojuxIconFont_Rg.woff2
-rw-r-----. 1 eccdev dba 157792 Mar 4 14:47 ojuxIconFont_Rg.woff
-rw-r-----. 1 eccdev dba 818320 Mar 4 14:47 ojuxIconFont_Rg.ttf
-rw-r-----. 1 eccdev dba 201800 Mar 4 14:47 ojuxIconFont_Md.woff2
-rw-r-----. 1 eccdev dba 201732 Mar 4 14:47 ojuxIconFont_Lt.woff2
drwxr-x---. 4 eccdev dba 4096 Mar 4 14:48 OracleFont
-rw-r-----. 1 eccdev dba 404895 Mar 4 14:48 ojuxIconFont.min.css

[...]/html/css/libs/ojux/OracleFont
drwxr-x---. 4 eccdev dba 4096 Mar 4 14:48 OracleSans_Web
drwxr-x---. 4 eccdev dba 4096 Mar 4 14:48 OracleSansCd_Web
-rw-r-----. 1 eccdev dba 32105 Mar 4 14:48 OracleFont.min.css


The error is seen in console every time accessing the Data Load Tracking screen from ECC Developer.

The steps to replicate this in that specific environment are:

1. Navigate in the EBS application to the ECC Developer > 'Data Load Tracking' page;
2. See the page loading details - taking some time to render that;
3. Check the browser's console details and observe the HTTP 404 for those ojux/ojuxIconFont_SBd* font files.

Changes

Cause

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