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General Ledger Journal Entry Journal Approval Submission Errors 'APPROVE_BATCH.start_approval procedure raised unhandled exception' (Doc ID 3057838.1)

Last updated on DECEMBER 06, 2024

Applies to:

Oracle General Ledger - Version 12.1 and later
Information in this document applies to any platform.
GLXJEENT

Symptoms

When user attempted to submit a Batch for approval, form gives the error.

APPROVE_BATCH.start_approval procedure raised unhandled exception
--------------------------------------------------------------
CONTROL.approve_batch procedure raised unhandled exception (WHEN-BUTTON-PRESSED)
--------------------------------------------------------------
FRM-40735: WHEN-BUTTON-PRESSED trigger raised unhandled exception ORA-06502.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using an Oracle General Ledger Responsibility.
2. Navigate to Journals > Enter and query a journal that needs to be approved.
3. Select the Approve button and the above error is seed as a pop up form error.




Changes

This issue is being seen after upgrade to 12.2.14 or application of the following patches:
R12.AD.C.Delta.16 (Patch 36119925)
R12.TXK.C.Delta.16 (Patch 36117775)
Patch R12.ATG_PF.C.delta.13 (Patch 36034949)

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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