Error and Success Messages Completion Re-appear Again and Again on Search Consolidated Invoices Page (Doc ID 3057913.1)

Last updated on NOVEMBER 15, 2024

Applies to:

Symptoms

Error/success messages post action completion re-appear again and again on Search Consolidated Invoices page.

User Approves an invoice and then a confirmation message appears at the top of page indicating the invoice was approved. Subsequent to this, as the user navigates in and out of the various consolidated invoice pages, every time they navigate back to the Search Consolidated Invoices page the previous confirmation message about the invoice approval continues to display. This stale message continues to display on page even after closing completely out of the Consolidated Invoices page and re-opening the Search page. Similar behavior occurs for other messages, e.g. confirmation message when an invoice is released, tax calculation confirmations or errors etc. etc.

Steps:

1. Consolidated invoice was previously released and now successfully transferred to Receivables.
2. Using a Projects responsibility, re-open Consolidated Invoice Review page
Confirmation: The consolidated invoices are released
Invoice Status = Released Invoices Only -->This should be Transferred to Receivables.
3. After clicking on the consolidated invoice number the View Consolidated Invoice Details page opens. It also shows the wrong invoice status. When click on Cancel button this page does not close.
Invoice Status = Released Invoices Only
4. Clicking on Cancel button multiple times still does not close this page. Must click on “Return to Search Consolidated Invoices” hyperlink at bottom of page to close this page.
Invoice Status = Released Invoices Only
5. After clicking on “Return to Search Consolidated Invoices” hyperlink above user is brought back to Consolidated Invoice Review page which still shows incorrect Confirmation message and incorrect Invoice Status
Confirmation: The consolidated invoices are released
Invoice Status = Released Invoices Only -->This should be Transferred to Receivables
6. Closed consolidated invoice review page and waited quite awhile before Invoice Status displayed accurately.

Cause

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