Cannot Create Service Requests from iSupport - No Service Request Types Listed
(Doc ID 305865.1)
Last updated on JULY 21, 2020
Applies to:Oracle iSupport - Version 11.5.10 to 22.214.171.124 [Release 11.5]
Information in this document applies to any platform.
(R) iSupport User
(N) Support tab -> Create Request subtab
The screen comes up where there is no place to create Service Requests.
The Create Request page (iburcr01.jsp) shows the following information:
Create Service Request
You can start creating a service request by selecting a request type or by using one of your saved service request templates.
* Select Request Type
To help us resolve your problem efficiently, please select the correct request type.
(=> But you find that there are NO Service Request Types listed there)
. You do not get any error messages
. The Search of Service Requests is working fine.
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In this Document